How to Reconnect a Disconnected Channel

If a channel becomes disconnected or stops working, you can easily reconnect it. Learn how to restore channel connections in Posttely.

When to Reconnect

• Channel shows as disconnected

• Posts fail to publish

• Permission errors occur

• Token expiration issues

• Platform API changes

Step-by-Step Reconnection Process

1. Go to Channels: Navigate to Channels from the main menu

2. Remove Old Connection: Delete the disconnected channel if it still appears

3. Add New Channel: Click Add Channel or Connect

4. Select Platform: Choose the social media platform

5. Authorize: Log in to your social media account

6. Grant Permissions: Allow Posttely to access your account

7. Verify Connection: Confirm channel appears in your list

8. Test Post: Create a test post to verify functionality

Platform-Specific Reconnection

Facebook/Instagram

1. Ensure you have a Facebook Page (for Instagram Business)

2. Verify Instagram is a Business or Creator account

3. Check Facebook Business Settings

4. Reconnect through Posttely

5. Grant all required permissions

Twitter

1. Log in to Twitter account

2. Authorize Posttely app

3. Grant read and write permissions

4. Verify connection

LinkedIn

1. Log in to LinkedIn account

2. Authorize Posttely application

3. Grant necessary permissions

4. Verify company page access (if applicable)

Before Reconnecting

• Check if channel is still disconnected

• Review any error messages

• Verify social media account is active

• Check platform status

• Review platform permissions

Common Reconnection Issues

Permission Denied

• Ensure you grant all required permissions

• Check platform app settings

• Re-authorize if permissions changed

Account Not Found

• Verify account credentials

• Check account is not suspended

• Ensure account exists and is active

API Errors

• Check platform API status

• Wait if platform is experiencing issues

• Try again later

After Reconnecting

• Channel should appear as Active

• Test with a scheduled post

• Verify all features work correctly

• Check scheduled posts are restored

Prevention Tips

• Regularly check channel status

• Keep platform permissions up to date

• Monitor for platform changes

• Review connections periodically

Getting Help

If reconnection fails:

• Check Posttely status page

• Review platform status

• Contact support at help@posttely.com

• Provide error messages and details