Your Satisfaction, Our Guarantee

At Posttely, we stand behind our social media management platform and are committed to your satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted for our subscription services.

We understand that circumstances may change, and we aim to provide fair and transparent refund processes. Please read this policy carefully to understand your rights and our procedures.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of your initial purchase (after the free trial period).

1.1 Eligibility

To be eligible for a full refund under the 30-day guarantee:

• The refund request must be made within 30 days of your initial purchase date
• You must not have violated our Terms and Conditions or any applicable laws
• You must provide a valid reason for the refund request
• The request must be submitted through our official support channels

1.2 Guarantee Scope

The 30-day money-back guarantee applies to:

• Monthly subscription plans
• Quarterly subscription plans
• Annual subscription plans (subject to limitations outlined in Section 3)
• Initial subscription purchases only (not renewals)

1.3 Exclusions

The guarantee does not apply to:

• Refund requests made after 30 days from the initial purchase
• Subscription renewals
• Accounts that have violated our Terms and Conditions
• Third-party fees or charges
• Customized or personalized services (if applicable)

2. Free Trial Period

We offer a 30-day free trial for new users to evaluate our platform.

2.1 Trial Period Terms

During the free trial:

• No payment is required
• You have full access to your selected plan's features
• You can cancel at any time without charges
• Certain add-ons with setup costs may not be available

2.2 After Trial Period

If you do not cancel before the trial ends:

• Your subscription will automatically begin
• Your first payment will be processed on the 30th day (or as specified in your plan)
• The 30-day money-back guarantee period starts from this first payment date

2.3 Canceling During Trial

If you cancel during the free trial:

• No charges will be applied
• Your account will be deactivated at the end of the trial period
• You can reactivate your account later if desired

3. Refund Eligibility After 30 Days

While the 30-day money-back guarantee applies to initial purchases, we may consider refund requests beyond this period in specific circumstances.

3.1 Unused Subscription Refunds

We may consider refund requests for unused subscriptions after the free trial period:

• Refund approval is at our sole discretion
• An administrative charge may apply
• You must demonstrate that the service was not used or was used minimally
• Refund requests must be submitted promptly after recognizing non-use

3.2 Late Usage Refunds

Special consideration for late usage:

• If a subscription remains uncancelled and unused for more than 7 days after the last charge
• We may provide a full refund for the most recent charge upon request
• This applies to monthly and quarterly subscriptions
• You must contact us promptly to request this refund

3.3 Annual Subscription Refunds

Annual subscriptions have specific limitations:

• Refunds for unused periods of annual subscriptions are limited
• If you've actively used the service for a significant portion of the year, the remaining period may not qualify for refund
• Example: If you've used the service for 8 months under an annual plan, the remaining 4 months typically won't qualify for refund consideration
• Partial refunds may be considered on a case-by-case basis for unused portions
• Refund requests must be made within a reasonable time after recognizing non-use

3.4 Pro-Rata Refunds

For eligible refunds:

• We calculate refunds based on the unused portion of your subscription
• Any discounts applied (quarterly, annual) will not factor into the refunded amount
• Administrative charges may be deducted
• Refunds are calculated from the date of cancellation request

4. Non-Refundable Items

The following items and circumstances are generally non-refundable:

4.1 Services and Features

• Customized Services: Any customized or personalized services that have been specifically created for your account
• Extensive Usage: Services that have been used extensively beyond a reasonable evaluation period
• Add-ons with Setup Costs: Certain add-ons that incur setup costs (e.g., Rebranded Apps, Email and SMS credits) are not available during free trial and may be non-refundable
• Third-Party Fees: Any fees or charges incurred from third-party services or platforms

4.2 Subscription Renewals

• Refund requests for subscription renewals are not covered by the 30-day guarantee
• Renewal refunds may be considered only in exceptional circumstances
• You should cancel your subscription before renewal to avoid charges

4.3 Violations

• Accounts that have violated our Terms and Conditions
• Accounts involved in fraudulent or illegal activities
• Accounts that have been terminated for policy violations

4.4 Discount Codes

• Any discounts applied to your subscription (quarterly, annual, or promotional codes) will not be factored into refund calculations
• Refunds are calculated based on the standard pricing, not discounted rates

5. How to Request a Refund

To request a refund, please follow these steps:

5.1 Contact Support

Submit your refund request by:

• Email: help@posttely.com
• Subject Line: "Refund Request - [Your Account Email]"
• Include: Your account email, subscription details, and reason for refund

5.2 Required Information

Please provide the following information in your refund request:

• Your account email address
• Subscription plan details (plan name, billing frequency)
• Purchase date and transaction ID (if available)
• Reason for refund request
• Any relevant documentation or proof of purchase

5.3 Review Process

After submitting your request:

• Our support team will review your request within 7 business days
• We may request additional information if needed
• You will receive an email notification regarding the status of your request
• We will inform you if your request is approved or denied, along with the reason

6. Refund Processing

6.1 Processing Time

If your refund request is approved:

• We will initiate the refund process immediately upon approval
• Refunds are typically processed within 7-14 business days
• Processing time may vary depending on your payment method and financial institution
• You will receive a confirmation email once the refund has been processed

6.2 Refund Method

Refunds will be issued:

• To the original payment method used for the purchase
• If the original payment method is no longer available, we will work with you to find an alternative method
• Refunds cannot be transferred to a different payment method without verification

6.3 Refund Amount

The refund amount will be calculated as follows:

• Full refund for eligible requests within the 30-day guarantee period
• Pro-rata refund for unused portions (if applicable)
• Less any administrative charges (if applicable)
• Less any discounts that were applied (discounts don't factor into refunds)
• Excluding any third-party fees or charges

6.4 Account Status After Refund

Upon refund approval:

• Your subscription will be cancelled immediately
• Your account access will be terminated at the end of the current billing period (or immediately, depending on the refund type)
• You may lose access to your data and content (please back up your data before requesting a refund)
• You can reactivate your account later by purchasing a new subscription

7. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

7.1 Cancellation

• Cancellation stops future charges but does not provide a refund for the current billing period
• You retain access until the end of your current billing period
• You can cancel at any time through your account settings
• No refund is provided for the remaining time in your current billing period

7.2 Refund

• A refund provides reimbursement for charges already paid
• Refunds are subject to eligibility criteria outlined in this policy
• Refunds typically result in immediate account termination
• You must request a refund separately from cancellation

7.3 When to Cancel vs. Request Refund

• Cancel: If you want to stop future charges but keep access until the end of your billing period
• Request Refund: If you want reimbursement for charges already paid and meet refund eligibility criteria
• You can cancel your subscription at any time without requesting a refund

8. Plan Upgrades and Downgrades

8.1 Upgrades

When you upgrade your plan:

• Pro-rata charges apply based on the price difference
• You pay the difference for the remaining billing period
• Upgrades are generally non-refundable
• If you upgrade and then request a refund, the refund calculation will be based on your original plan

8.2 Downgrades

When you downgrade your plan:

• Changes take effect at the start of your next billing cycle
• You retain access to your current plan until the end of the billing period
• No refund is provided for the difference
• You will be charged the lower rate on your next billing date

8.3 Discount Codes

Important notes about discount codes:

• Discount codes become void when you upgrade or downgrade your plan
• If you change plans, you lose any applied discount codes
• Discount codes do not factor into refund calculations

9. Special Circumstances

9.1 Service Interruptions

If our service is unavailable for an extended period:

• We may provide service credits or refunds at our discretion
• Extended outages will be communicated to affected users
• Refunds for service interruptions are evaluated on a case-by-case basis

9.2 Billing Errors

If you notice a billing error:

• Contact us immediately at help@posttely.com
• We will investigate and correct any errors
• Refunds for billing errors will be processed promptly
• We may request documentation to verify the error

9.3 Duplicate Charges

If you are charged multiple times:

• Contact us immediately with transaction details
• We will investigate and refund duplicate charges
• Refunds for duplicate charges are processed immediately upon verification

10. Disputes and Appeals

10.1 Dispute Resolution

If your refund request is denied:

• You may request a review of the decision
• Provide additional information or clarification if needed
• Our support team will review your appeal
• Final decisions are made at our discretion

10.2 Chargebacks

We strongly encourage you to contact us before initiating a chargeback:

• Chargebacks can result in account suspension or termination
• We prefer to resolve issues directly through our support channels
• If you initiate a chargeback, please contact us to discuss the situation
• We will work with you and your financial institution to resolve disputes

11. Important Reminders

11.1 Before Requesting a Refund

• Back up any data or content you want to keep
• Export any reports or analytics you need
• Disconnect any social media accounts if desired
• Review your subscription details and billing history
• Consider contacting support first to see if issues can be resolved

11.2 Timing

• Submit refund requests promptly to ensure eligibility
• The 30-day guarantee period starts from your initial purchase date
• Don't wait until the last day to request a refund
• Refund requests made after the eligibility period may not be considered

11.3 Documentation

• Keep records of your subscription and payment details
• Save confirmation emails and receipts
• Document any issues or concerns you experience
• Keep copies of all correspondence with our support team

12. Contact Information

For refund requests, questions, or concerns regarding this policy, please contact us:

13. Policy Updates

We reserve the right to update this Refund Policy at any time:

• Changes will be posted on this page with an updated "Last Updated" date
• Material changes will be communicated via email to active subscribers
• Your continued use of our service after changes constitutes acceptance
• Refund requests are processed according to the policy in effect at the time of your purchase