How to Disconnect or Remove Social Media Channels

Sometimes you need to disconnect a social media channel from Posttely. Learn how to safely remove channels without affecting your social media accounts.

When to Disconnect a Channel

• You no longer use that social media account

• You want to reconnect with different permissions

• The account was compromised

• You're switching to a different account

• You've reached your channel limit

Step-by-Step Disconnection Process

1. Navigate to Channels: Go to Channels from the main menu

2. Find the Channel: Locate the channel you want to disconnect

3. Click Delete: Click the Delete or Disconnect button

4. Confirm: Confirm that you want to disconnect the channel

5. Verification: Channel is removed from your Posttely account

What Happens When You Disconnect?

• Posttely Access: Posttely loses access to the channel

• Scheduled Posts: Scheduled posts for that channel are cancelled

• Social Media Account: Your actual social media account is NOT affected

• Historical Data: Past posts remain in Posttely's history

• Reconnection: You can reconnect anytime

Before Disconnecting

• Review any scheduled posts for that channel

• Cancel or reschedule important posts

• Download any data you need

• Note the channel details for reconnection

Reconnecting a Channel

1. Go to Channels → Add Channel

2. Select the platform

3. Follow the connection process

4. Grant necessary permissions

5. Channel is reconnected

Important Notes

• Disconnecting does NOT delete your social media account

• Your social media account remains active

• You can reconnect anytime

• Scheduled posts are cancelled when disconnected

• Historical posts remain in Posttely

Troubleshooting

If you have issues disconnecting:

• Ensure you have permission to manage the channel

• Check if there are pending scheduled posts

• Try refreshing the page

• Contact support at help@posttely.com if problems persist