How to Disconnect or Remove Social Media Channels

Sometimes you need to disconnect a social media channel from Posttely. Learn how to safely remove channels without affecting your social media accounts.

When to Disconnect a Channel

• You no longer use that social media account
• You want to reconnect with different permissions
• The account was compromised
• You're switching to a different account
• You've reached your channel limit

Step-by-Step Disconnection Process

1. Navigate to Channels: Go to Channels from the main menu
2. Find the Channel: Locate the channel you want to disconnect
3. Click Delete: Click the Delete or Disconnect button
4. Confirm: Confirm that you want to disconnect the channel
5. Verification: Channel is removed from your Posttely account

What Happens When You Disconnect?

• Posttely Access: Posttely loses access to the channel
• Scheduled Posts: Scheduled posts for that channel are cancelled
• Social Media Account: Your actual social media account is NOT affected
• Historical Data: Past posts remain in Posttely's history
• Reconnection: You can reconnect anytime

Before Disconnecting

• Review any scheduled posts for that channel
• Cancel or reschedule important posts
• Download any data you need
• Note the channel details for reconnection

Reconnecting a Channel

1. Go to Channels → Add Channel
2. Select the platform
3. Follow the connection process
4. Grant necessary permissions
5. Channel is reconnected

Important Notes

• Disconnecting does NOT delete your social media account
• Your social media account remains active
• You can reconnect anytime
• Scheduled posts are cancelled when disconnected
• Historical posts remain in Posttely

Troubleshooting

If you have issues disconnecting:

• Ensure you have permission to manage the channel
• Check if there are pending scheduled posts
• Try refreshing the page
• Contact support at help@posttely.com if problems persist