Welcome to Posttely! These terms and conditions govern your use of our website and services. By accessing our website or using our services, you agree to comply with these terms and conditions. Please read them carefully.
In this section, we outline the terms and conditions (referred to as "Terms") that govern the arrangement between you and Posttely. These Terms apply to the order you place and the subsequent provision of Services by us to you, forming the basis of our mutual agreement (referred to as the "Agreement"). It's important to note that these Terms take precedence over any other terms you might attempt to introduce, incorporate, or that might be suggested by trade practices, customs, or prior interactions.
2.1 Exclusivity of Our Agreement
Here, we emphasize the exclusivity of the Agreement. This Agreement represents the complete and comprehensive understanding between you and Posttely concerning the subject matter at hand. We kindly acknowledge that you have not relied upon any statements, promises, representations, assurances, or warranties that are not explicitly detailed within this Agreement. Our aim is to provide clear and transparent terms that guide our partnership.
2.2 Language Clarity
Language plays a crucial role in any agreement. These Terms and the overarching Agreement are meticulously crafted and communicated solely in the English language. This linguistic clarity ensures that both parties can comprehensively understand and adhere to the terms and conditions outlined, thereby avoiding any potential misinterpretations or misunderstandings.
Feel free to let us know if you need any further assistance or adjustments to the content.
3.1 Initiating Your Subscription
To acquire your subscription, kindly navigate through the onscreen prompts, as they guide you through the process of purchasing our service. It's important to note that subscriptions can only be obtained using the method outlined on our website. With each order you place, you extend an offer to procure the services provided by our social media management tool (referred to as "Services"), adhering to the terms and conditions laid out in these Terms.
3.2 Confirmation of Subscription Request
Once you've completed the subscription process, our acknowledgment of your order is signified by sending you an email confirming your subscription (known as the "Subscription Confirmation"). This particular email marks the pivotal point of acceptance, signifying the establishment of a contractual relationship between you and us. It's at this juncture, identified as the "Commencement Date," that the formal Contract takes effect. This Contract pertains solely to the Services that have been explicitly confirmed within the Subscription Confirmation.
3.3 Inability to Fulfill Subscription Request
If, due to any unforeseen circumstance, we find ourselves unable to fulfill your request for Services, we shall promptly notify you via email. Consequently, we shall refrain from processing your request. In cases where you have already rendered payment for the Services, we assure you of a complete refund of the sum paid. It's important to emphasize that we uphold the right to withhold the offer of Services to any individual or entity, and such decisions shall remain within our discretion.
Should you have any further queries or require additional information, please do not hesitate to reach out.
4.1 Your Option to Terminate
At Posttely, we understand that circumstances can change. Thus, you have the freedom to terminate the Contract as per your preferences. Should you choose to conclude the Contract before the ongoing billing cycle ends, your termination will be promptly effective, resulting in the discontinuation of future charges.
4.2 Effortless Cancellation Procedure
To streamline the process, we've designed a simple method for Contract cancellation. By accessing your account, you can effortlessly complete the cancellation form located within the account dashboard, accessible through the Settings menu.
4.3 Refund Requests for Limited Post-Trial Usage
We recognize that situations may arise where the Service remains unused after the initial 14-day free trial. In such cases, we might consider refund requests, though their approval will be subject to our sole discretion and might involve a reasonable administration charge.
4.4 Adherence to Discount Considerations
If a refund is sanctioned, it's important to note that any previously availed discounts linked to payment frequency (e.g., quarterly, bi-annual, or annual) will not factor into the refunded amount.
4.5 Facilitating Refund Requests
For any queries regarding refunds, our dedicated support team is available via both chat and email (support@posttely.com). Our refund policy aligns with the 30-day money back guarantee, beginning from the date of initial purchase. It's imperative to understand that refund requests cannot be entertained beyond the initial 30-day period following service initiation.
4.6 Special Consideration for Late Usage Refunds
If, by chance, a subscription remains uncancelled, or if a subscribed plan goes untouched for more than 7 days since the last charge, we're more than willing to facilitate a full refund for the most recent charge upon your request.
4.7 Specifics of Annual Subscription Refunds
When it comes to annual subscriptions, it's important to note that refunds for unused periods of the Posttely application have certain limitations. For instance, if you've actively utilized the app for 8 months under an annual plan and subsequently decide to discontinue usage, the remaining 4 months of the subscription won't qualify for refund consideration.
For any further inquiries or assistance, please don't hesitate to get in touch with our dedicated support team.
5.1 The Nature of our Services
At Posttely, we offer a suite of comprehensive social media management tools, the details of which are meticulously outlined on our website. Our Services are accessible through multiple channels, including our website, browser extensions, API integration, and mobile applications.
5.2 Integration with Third Party Service Providers
Our Services encompass features that allow seamless integration with various third-party service providers, such as prominent social media platforms like Facebook, Twitter, and LinkedIn. To harness these capabilities, you will be prompted to register or log in to the respective Third Party Service Providers' websites. By enabling integration with these Third Party Service Providers, you grant us the permission to share your login credentials with them for this specific purpose.
5.3 Adherence to Third Party Service Providers' Terms
It's essential to recognize that when you employ third-party apps through our Services, you are bound by the Terms of Service of those applications. For instance, if you link YouTube to our platform, you must comply with the respective Terms of Service for both Posttely and YouTube. We have provided links to the Terms of Service for the supported platforms for your reference.
5.4 Descriptive Nature of Content
Any descriptions or visual representations found on our website serve the sole purpose of providing an approximate understanding of the services they depict. These descriptions and visuals do not constitute a contractual component or possess any binding force in the contract.
5.5 Service Specification Changes
We retain the right to modify the specifications of our Services at any given time. While we endeavor to inform you in advance of such changes, we hold no obligation to do so. It's important to clarify that modifications to our Services' specifications might occur due to Third Party Service Providers withdrawing their consent for our usage of their platforms, wholly or partially, in the context of our Services. Please understand that we shall not be held liable for any resultant losses due to changes in our Services' specifications, irrespective of the cause.
5.6 Our Commitment to Quality
Rest assured, our provision of Services is executed with reasonable care and skill, aiming to ensure the highest quality and effectiveness.
5.7 Service Availability
While we make every effort to maintain the continuous availability of our Service and the Site, we cannot guarantee uninterrupted, perpetual availability, nor can we guarantee an entirely error-free experience.
Feel free to reach out if you require further elucidation or assistance.
6.1 Your Active Engagement
To ensure the smooth execution of the Services, we kindly ask that you adhere to the following responsibilities:
(a) Cooperation: Please cooperate with us in all matters related to the Services.
(b) Information and Materials: Provide us with accurate and complete information and materials as required for the provision of the Services.
(c) Compliance with Laws: Adhere to all applicable laws, including those related to data protection.
(d) Acceptable Use: Abide by our acceptable use policy.
(e) Accurate Location Details: When purchasing a subscription, make sure to input the correct county, province, and country codes that accurately reflect your place of residence.
6.2 Impact of Your Actions on Services
In the event that your actions or inactions hinder or delay our ability to provide the Services due to a failure on your part to meet the obligations detailed in clause 6.1 (referred to as "Your Default"):
(a) Suspension and Termination: We retain the right to suspend the provision of Services until the matter of Your Default is rectified. Additionally, we can consider Your Default as grounds to release ourselves from the obligation to provide the Services, to the extent that Your Default directly prevents or delays the provision of the Services. In certain scenarios, Your Default might provide us with the right to terminate the contract as stipulated in clause 15 (Termination).
(b) Costs and Losses: Any costs or losses incurred by you due to our inability or delay in performing the Services as a result of Your Default will not be our responsibility.
(c) Reimbursement for Costs and Losses: Should we incur any costs or losses, whether directly or indirectly, due to Your Default, you shall bear the responsibility of reimbursing us for such costs and losses. We will provide written notification of such demand for reimbursement.
Please don't hesitate to reach out if you need further clarification or assistance with these responsibilities.
7.1 Payment for Services
The provision of our Services comes with associated charges (referred to as "Charges"), as outlined in this clause 7. Your obligation to make payments is detailed here.
7.2 Determining Charges
The Charges for our Services align with the prices quoted on our website at the time of submitting your order.
7.3 Changes in Service Scope and Charges
Should you wish to alter the scope of the Services through the membership portal after we've accepted your order, and such changes are agreed upon by both parties, the Charges will be adjusted accordingly.
7.4 Price Accuracy and Errors
We take reasonable precautions to ensure the accuracy of the prices displayed for Services on our website. However, please refer to clause 7.7 to understand how we address errors in pricing.
7.5 Reserving the Right to Adjust Charges
We maintain the right to modify the Charges at any given time.
7.6 VAT Applicability in Europe
If you are located in Europe, our Charges do not include VAT. If VAT is applicable to the Services you're acquiring, you are required to pay the applicable additional amount for VAT simultaneously with your payment of the Charges.
7.7 Pricing Errors
While we make efforts to prevent inaccuracies, there might be instances where Services are incorrectly priced on our website. If the actual price of Services is higher than the listed price, we will promptly inform you of this discrepancy and offer you the choice to either proceed with purchasing at the correct price or cancel your order. We will await your instructions before processing your order. If we cannot reach you using the provided contact details during the order process, we will consider the order canceled and convey this to you in writing. If, however, we mistakenly accept and process an order with an obvious and unmistakable pricing error, which could reasonably have been identified by you as a mispricing, we reserve the right to cancel the supply of Services and refund any payments you've made.
7.8 Use of Discount Codes
When using a discount code we've provided, please note that it is intended for a single account at a time. If you use a discount code, it will apply to your ongoing plan and override any frequency-based discounts that might have otherwise been applicable.
7.9 Discount Code Limitations
Discount codes are solely applicable to your existing subscription plan. This incorporates offers granted upon initiating a free trial. Please acknowledge that upgrading or downgrading your plan will render the discount code associated with your previous charges void.
7.10 Alterations to Discount Codes
We reserve the right to modify or discontinue discount codes at our discretion, as we see fit, at any given time.
7.11 Excluded Add-ons from Free Trial
Certain add-ons, such as Rebranded Apps and Email and SMS credits, that incur setup costs are not available during the 14-day free trial period.
7.12 Subscription Plan Upgrades and Downgrades
In case of upgrading or downgrading your subscription plan, your credit/debit card on file will be automatically charged the new rate on your upcoming billing cycle. For upgrades, a pro-rata charge will be calculated based on the price difference between your current plan and the upgraded plan, as well as the time remaining until your next billing date.
7.13 Applicability of GST in India
If you are located in India, please note that the Goods and Services Tax (GST) will be applicable to the Charges. You are required to pay the relevant GST amount in addition to the Charges as per the applicable rate set by the Indian government.
8.1 Payment Process
Payment for the Services is generally required in advance, with a notable exception mentioned in clause 7.11. However, you will have the initial thirty days free of charge. If you choose not to terminate the Contract within this initial thirty-day period, we will process your first payment on the thirtieth day, with subsequent payments occurring monthly thereafter.
8.2 Payment Methods
Payments for our Services can be made exclusively using a debit card or credit card, unless we come to an alternative agreement in writing.
8.3 Consequences of Late Payment
If a payment under the Contract is not made by its due date, you should be aware of the following implications. This is without prejudice to our remedies outlined in clause 14 (Termination). In case of late payment, you will be liable to pay interest on the overdue amount. This interest will accrue from the due date until the payment of the overdue sum, regardless of whether it's before or after a legal judgment. The interest, as per this clause 8.3, will accumulate daily at a rate of 4% per annum above the base rate set by the Bank at the relevant time.
8.4 Payment without Set-off or Withholding
When settling amounts under the Contract, it is crucial to remit the full sum without any deductions, counterclaims, set-offs, or withholdings, except for any mandatory tax deductions as stipulated by law and agreed upon with us.
9.1 Ownership of Content
The entirety of the content present on this website, encompassing text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Posttely or its content suppliers. This content is safeguarded by international copyright regulations.
9.2 Usage Restrictions
It is explicitly prohibited to utilize, reproduce, or distribute any content derived from this website without obtaining prior written authorization from Posttely. This safeguards the integrity of our intellectual property and adheres to legal copyright frameworks.
For inquiries or requests related to the usage of our content, please feel free to get in touch with us for proper guidance.
In order to access specific features or services provided on our website, you might be required to establish a user account. It's important to note the following regarding user accounts:
You bear the responsibility for upholding the confidentiality of your account credentials and for all actions carried out using your account. It is imperative that you promptly inform us of any unauthorized use of your account to ensure its security and integrity.
Posttely holds no liability for any direct, indirect, incidental, consequential, or exemplary damages that may arise in connection with your utilization of our website or services. It's important to understand the following:
These provisions underscore our intent to clarify our stance on liability and content accuracy. If you have any questions or require further clarification, please do not hesitate to reach out to us.
These terms and conditions are subject to the laws of India. In the event of any disputes arising out of or related to these terms and conditions, they will be exclusively governed by and subjected to the jurisdiction of the courts located in India.
This provision sets the legal framework for any potential disputes or concerns that may arise under these terms and conditions. If you require further information or clarification, please feel free to contact us.
Posttely retains the right to amend or revise these terms and conditions without prior notice. It's important to acknowledge the following:
This provision ensures transparency regarding potential changes to the terms and conditions that govern our relationship. If you have any questions or require further clarification, please don't hesitate to reach out to us.
If you have any questions or concerns about these terms and conditions, please contact us at info@posttely.com